INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, what you see is what you get.
At Teratron, we ensure that all product listings include actual photos of the items being sold, not generic images. Sellers are required to upload clear, accurate, and up-to-date pictures of their products.
We also encourage sellers to mention any flaws, wear, or unique features in the product description so buyers can bid with confidence.
If you're ever unsure about a listing, you can reach out to the seller directly or contact our support team for assistance.
How can I refund my payment?
Buyers may request a refund under the following conditions:
- The product is not delivered within the specified timeframe + 30 days. - The product arrives damaged or is not as described in the listing.
- Refund requests must be submitted within 7 days of the expected delivery date through
The platform’s dispute portal. - TeraTron will investigate and issue a final decision. All decisions are binding and non
negotiable.
How We Use Your Information?
We use your information to: -
1. Register your account and manage your participation in auctions.
2. Facilitate deposits, bids, purchases, and refunds. Communicate with you regarding platform activity and updates.
3. Respond to disputes, complaints, and support inquiries.
4. Improve the security and functionality of the platform.
5. Comply with legal obligations and regulatory requirements
INFORMATION ABOUT US